"I don't trust him anymore."
Those five words, offered by a family business partner when describing her brother, signaled the eventual break-up of the family business. From the outside looking in, you might not suspect the end was near: The business was profitable, growing, respected in the community and several family members had returned.
But the image and the reality were different. Inabilities to discuss frustrations, the lack of ground rules, and differing expectations about decision-making authority were tearing at the fabric that held the family business together.
TRUST IS IMPORTANT
As a business grows and employs more people, trust ...